FAQ (How it works)

• What is MegaMillions Naija?

  MegaMillions Naija is operated by International Gaming & Entertainment Limited. We are licensed by the National Lottery Regulatory Commission (Permit #00000693). We have offices across the country. MegaMillions Naija is unlike other companies. Our unique business model allows you to enter for a chance of winning any of the leading global lotteries. When you enter one of our lotteries, we will purchase a ticket in a major overseas lottery and we will claim any prize that is won from the overseas ticket and pay you the Naira equivalent.

• Who can sign up with MegaMillions Naija?

  Anyone aged 18 years and above, who resides in Nigeria, can sign up for MegaMillions Naija.

• How do I sign up to MegaMillions Naija?

  You can sign up to MegaMillions Naija using an email address or phone number. Just complete these three simple steps:

• Click Log in/ Register at the top of our home page
• Enter your personal details.
• Confirm you are over 18 years and agree to our Terms and Conditions and Privacy Policy.
Once you have joined MegaMillions Naija you are able to start playing straight away. Please note: We are required to verify our customers' details on opening an account with us. Our customer accounts are opened when their first deposit is made (for lottery purchases) under the account ID number allocated to them.

• Is MegaMillions Naija legal?

  Yes. MegaMillions Naija is operated by International Gaming & Entertainment Ltd, and licensed and regulated by the National Lottery Regulatory Commission Permit #00000693. Our processes and financials are audited annually as required by our Regulator.

• Are my details secure?

  Yes. The privacy and protection of your personal data is of paramount importance to our company and we have implemented strict security processes and technical measures to protect your personal information from unauthorized access, improper use or disclosure or accidental loss. Your connection to the MegaMillions Naija website is secured by 256 bit encryption technology ensuring your personal information is protected during transmission to MegaMillions Naija website.

• Does MegaMillions Naija issue real tickets?

  Yes. We issue you real scanned tickets which can be found under ‘Active Tickets’ in your MegaMillions Naija ‘account’.

• Who owns the overseas lottery ticket?

  MegaMillions Naija purchases, owns and retains all rights to the overseas lottery tickets purchased as a result of your order. You are entitled to be paid by MegaMillions Naija an amount equal in Naira to any prize money collected by us as a result of the relevant lottery draw.

• Will I receive a ticket?

  Yes. You will receive a scanned ticket detailing the played numbers and draw dates for the lottery that you have entered. Your ticket will be sent to you via email and can also be found under ‘Active Tickets’ in your MegaMillions Naija account. The overseas lottery ticket remains the property of MegaMillions Naija, and will be stored securely in the country of origin.

• Are there any fees with MegaMillions Naija?

  The game price for each lottery we offer covers the cost of the matching overseas lottery ticket, sales tax, a charity amount and our administration costs. We will never charge any fees for claiming and paying winnings. Please be aware that some credit card deposits may incur a ‘cash advance fee’ due to the activity being considered a cash advance. This is determined by a player’s bank and you may wish to check with your bank to clarify if your deposits will trigger this fee. To avoid this fee, we suggest using alternative payment methods including Debit Card, or direct bank deposit/transfer.

• How do I purchase a lottery game?

  To purchase a lottery game, simply follow the steps below:

• Select a lottery to play
• Choose a Play Option – Buy Ticket or Group Ticket
  Buy Ticket: ‘Quick Pick All’ will automatically generate numbers for your ticket(s) which will be added to your cart. You may also choose your preferred numbers by clicking on the numbered balls manually. You may also choose to play in multiple draws (4, 12, 24, or 48)
  Group Ticket: This lets you play by joining others to purchase many tickets. This increases your chances of winning because there are many tickets in the group. If any of the tickets win, all group members share the prize. It is also cheaper to play
• Click ‘Proceed’
• Finally, review your order, choose a payment method and click ‘Play Now’. You will receive an order confirmation via email.

• How do I select numbers?

  There are two ways to pick numbers:

• Quick Pick All (recommended):
  When you choose Quick Play, the correct amount of numbers for the amount of games specified will be randomly generated by our system and added to your cart. Quick Pick All option is for one draw only.
• Choose your own numbers (if permitted for that lottery) :
  Select your numbers by clicking the number on the play slip, once chosen it will become highlighted. You will have the option of selecting numbers on more than one play slip and also entering your ticket(s) for multiple draws (4, 12, 24 or 48).

• How do I find previous results?

  You can view results for all the lotteries we offer on the ‘Results’ page. You can also view the results of the draws you entered in your ‘My Account’ under ‘Closed Tickets’.

• How do I cancel my game/s?

  The process of purchasing the matching overseas lottery tickets begins immediately after successful payment on MegaMillions Naija website, therefore all purchases are final with no refund available. This is why we encourage you to double check your order(s) in your shopping cart before clicking ‘Purchase’.

• Are my tickets secure?

  All our lottery tickets are electronic and have features to ensure the security and accountability of our ticketing process. Every purchased ticket has a unique identifier number that is created at the time that a valid order is placed by the customer and is contained in the order confirmation message sent thereafter. It then links that order to the customer’s ticket issued and the matching foreign ticket purchased in the relevant foreign lottery.

• I've received a call/ email asking for money before you will release my winnings - is this a scam?

  Yes, it is a scam. MegaMillions Naija will never ask you for any money before releasing your winnings. You can report the originating number to us or to your nearest police station, then block the number. Ignore any emails of a similar nature. DO NOT send any money for processing under any circumstances.

• Why am I not getting any emails from MegaMillions Naija?

  Occasionally we have found that emails we send mistakenly get flagged as spam/ junk by some email services. Please check your email’s spam/ junk folder. Additionally, we recommend that you add info@megamillionsnaija.com, support@megamillionsnaija.com, and news@megamillionsnaija.com to your email’s address book to ensure that you never miss an important notification from us. Refer to your email’s help section for further information.

• How can I contact MegaMillions Naija?

  You can contact us any time by emailing info@megamillionsnaija.com Alternatively, you can talk to us via Chat With Us Mon - Sat between the hours of 08:00am and 5:00pm or via the contact form on the website. We are also available on Useful Link: Contact Us

• Where is MegaMillions Naija located?

  We are a Nigeria based gaming and entertainment company with Head Office located on
  

  1st Floor
  Bank of Agriculture Plaza
  Independence Avenue
  Central Business District
  FCT, Abuja.

• I've forgotten my log in email

  Please contact our Customer Support Team at support@megamillionsnaija.com and we will be happy to help you, you may also send WhatsApp messages to +234 817 249 4996-7, or call us at 0909-MILLION (0909-645-5466)

• I've forgotten my password

  If you have forgotten your password, don’t worry. Simply follow the steps below:
  

• Go to the Log in section and click Forgot Password?
• Enter your email address/ phone number
• Click Reset Password
• You will receive an email/ text message with a link to change your password.
• Follow the instructions in the email/ text message to change your password.
Please note: Sometimes your web browser (E.g. Safari, Internet Explorer, Chrome, etc.) will save your old login information so you may need to remove that old information. All browsers have options to delete cookies, cache and form data, and login information.

• How do I update my personal details?

  Once you are logged in, click on your name at the top of the screen and navigate to ‘My Account’. Personal information can be found under the ‘Personal Details’ tab. Useful Link: Personal Information.

• How do I collect my winnings?

  For prizes or wins of over N1m, you will be contacted immediately. You may be required to provide further proof of identity documentation before we can pay out a large win. Winnings under N1m will be automatically transferred to your MegaMillions Naija account. Players who have successfully had their identity verified are able to withdraw any winnings. Unverified players cannot withdraw winnings. Please note: Bank accounts used for payment of winnings must be in the name of The MegaMillions Naija account holder.

• How do I know if I've won?

  For any wins under N1m we will email/ text you the good news. You can also find this information in your Mega Millions account.

• Are winnings on lotteries taxable?

  MegaMillions Naija will not levy any tax on your winnings.

• Can I choose to remain anonymous in the event of a win?

  If in the event of a win of under N1m, you wish to stay anonymous, we would honor that regardless of the lottery, however, a win of over N1m will be announced to the public as proof of our transparency.

• Do you charge any commission on winnings?

  No. We do not charge fees or take any commission on winnings.

• How do I reinvest my winnings to play again?

  Unless you withdraw your winnings, the money will stay in your account as credit and will automatically be used when purchasing your next games.

• What does an Inactive account mean?

  Your account will be deemed ‘Inactive’ if you have not logged in, made a deposit, made a purchase or made a withdrawal for 6 months.

• How do I add funds?

  Once you are logged in, click on your name at the top of the screen on any page and click ‘Deposit’ You can add funds via Visa, Mastercard, Verve, and Bank Transfer.

• What is the minimum amount I can deposit?

  Your account is not opened until you make your first deposit. The minimum amount you can deposit is N100 in a single transaction.

• Why can't I make a purchase or add funds to my account?

  The most common reasons for this are:
  

• Your Bank did not authorize the request. Contact them.
• You are using an expired/ cancelled bank Card. Contact your bank.

• How will deposits appear on my Credit Card / Bank Statement?

  Debit and Credit Card transactions will appear on your statement as ‘International Gaming & Entertainment Limited’

• Can I save my payment method?

  Yes. Each time you enter new Visa/ Mastercard/ Verve Payment details you will be given an option to save the payment method for future use, just be sure to check the box.

• How do I add a new payment method?

  When purchasing or adding funds to your account, you will need to add a new payment method first.
  To use a Credit/Debit card:
  

• Click on ‘Add a new Verve/ Visa/ Mastercard
• Choose the method you prefer
• Complete all fields with the correct details
• Click ‘Pay securely’.

• To use Bank Transfer:

  Click on ‘Add Money’ to see our bank details and your customer number. These details will also be sent to you by email or text message. When making a bank transfer customer must use their customer number as the payment reference to enable us to link the payment to the correct account. How do I delete a payment method? Once you are logged in, click on your name at the top of the screen and navigate to ‘Deposit’. Click on ‘Bank Transfer’ and follow the instructions

• How do I withdraw money from my account?

  To make a withdrawal please follow the steps below:
  

• Go to ‘My Account’ and click on ‘Withdrawal’
• The amount you can withdraw will be displayed as ‘Available Balance’
• You may enter any amount lesser or equal to your Available Balance (Terms & Conditions may apply)
• Fill in the required details
• You may also spend your winnings with our free debit card that was issued to you
Time frames for receiving payment vary and will display according to your chosen withdrawal method. Please note that deposited funds are unavailable to be withdrawn. Bonus rewards cannot be claimed in cash.

• What withdrawal methods are available?

  The following methods are available for you to withdraw winnings from your account:
  Bank transfer - Minimum N5,000.00
  - 1-2 business days. This depends on your bank as all withdrawals are processed same day by our bank
  - Transactions will appear as International Gaming & Entertainment Limited You may also choose to be paid by cheque payable only in the winning customer’s name.

• Why does my account need to be verified before I can withdraw?

  Verification is required for regulatory reasons, based on the applicable anti- money laundering laws in Nigeria which requires proper KYC for all users/customers in Nigeria.

• Why can't I withdraw my deposit?

  In accordance with the SCUML Act and to prevent player accounts from breaching Money Laundering laws, funds deposited into Mega Millions players’ accounts can’t be withdrawn. Only winnings can be withdrawn

• What is a Multi-Draw?

  Multi-Draw allows you to purchase 4, 12, 24 or 48 consecutive draws in one transaction. Please note: This feature only applies to ‘Buy Ticket’.

• How do I renew my Multi-Draw?

  A few days before your Multi-Draw expires, we’ll send you an email/ text message to remind you to renew it. Simply follow the link in the email. We’ll also remind you when you next log into your account. Multi-Draws can be set up any time you make a purchase

• How do I cancel a Multi-Draw?

  Once your shopping cart has been submitted and payment successfully processed, your order cannot be cancelled.

• How do I change my numbers in a Multi-Draw?

  Once your shopping cart has been submitted and payment successfully processed, you will not be able to change the numbers you have selected for a Multi-Draw order.

• What documents can I use to verify my identity?

  We require 1 valid form of identification. E.g. National ID Card, Driver’s License, International Passport, and Voters Card. Any documents uploaded via the website should be in a readable size and format. Please scan or take a clear photo and save the files in the following formats only: Jpg, Tif, Png and Gif (Max. size 2MB). Documentation must also be up-to-date. Should you require any assistance, please contact our Customer Support team at support@megamillionsnaija.com who will be happy to assist further.

• How do I verify my identity?

  Simply click ‘My Personal Details’ that can be found under your name and follow the instructions. You will be required to log into your account which will be opened upon you making your first deposit. Should you require any assistance please do not hesitate to contact our Customer Support team at support@megamillionsnaija.com who will be happy to assist further.

• What is a Group Ticket?

  A Group is a great way to increase your chances of winning without spending a huge amount of money. When you enter into a Group, you buy a share, and all other Group Ticketers do the same. All the money is combined to purchase large quantities of lottery tickets, increasing your chances of winning. The number of shares in a Group is fixed at the outset. The lotteries to be purchased and number of games will also be set and advertised at the outset. You can buy as many shares as you like. The more shares you have, the more money you’ll collect if you win!

• How do I join a Group Ticket? / How does Group Ticket work?

  To join a Group Ticket, select the lottery that has a Group Ticket option, click on Group Ticket and follow the steps below:
  

• Choose the number of shares you wish to play
• Click the ‘Proceed’ button
• Click the shopping cart to review your order
• Click ‘Pay Now’ to place you order Your entry will appear in your account and in a confirmation email.

• What are the benefits of a Group Ticket?

  Joining forces with other players allows you to increase your chances of winning a jackpot. Get more tickets for a fraction of the cost and share the fun with like-minded lottery-lovers. Every group member gets paid their full entitlement by us after a winning draw.

• What will happen if not all the shares of a Group Ticket are purchased?

  Regardless of the number of shares sold in a Group, the shares you purchase will remain unaffected. Any unsold shares will be purchased by MegaMillions Naija at no extra cost to the existing Group members.

• Am I limited to just one Group at a time?

  You are able to purchase as many shares in as many Groups as you wish. And don’t worry about keeping track of Groups, draws and outcomes. We look after all that. We will notify you of the results of all your Group draws and pay your winnings entitlements into your account.

• How are the winnings divided and paid to all members of a Group?

  Winnings will be divided equally between the number of total shares in a Group. The prize you receive we will pay you will be dependent on the number of shares you bought. The more shares you have, the more money you collect in the event of a win.